1. Current support boundary
ComePlay is owner-operated and has no 24/7 support or moderation staff. The Discord session "Report an issue" button files a private owner-attention flag during the session support window; it is not by itself a complete safety case, refund request, privacy request, copyright notice, or legal notice.
No public support email is designated yet during early access. The authenticated private support intake is active for signed-in users. Live money and public enrollment stay disabled until a complete public contact is also published.
2. Before contacting support
- Keep the booking ID, account handle, relevant date and time, and a concise factual description.
- For a technical issue, include the page, device/browser, error message, and what you already tried.
- For a session issue, state whether you could reach the restricted session space and roughly when each participant arrived.
- Submit only relevant evidence you may lawfully possess. Strip unrelated personal information where practical.
Never send full card numbers, card security codes, passwords, authentication codes, identity documents, selfies, liveness videos, biometric data, intimate media, or suspected child sexual abuse material.
3. Booking, cancellation, and service issues
Cancel an eligible booking with the cancellation control on the Sessions page. ComePlay calculates the policy result from the stored start time and records the resulting refund decision for recovery and reconciliation. Live payments remain disabled until the broader finance release gates are complete. See the Refund and Cancellation Policy.
For a Creator or Member no-show, access failure, materially short session, or wrong service, use the issue flag promptly and follow up through the private support intake with the booking ID and requested outcome.
4. Payment problems
ComePlay runs in Stripe test mode. Once live payments are enabled, contact support about a duplicate, incorrect, unauthorized, pending, or failed charge or refund. Do not retry a payment just because the browser shows a canceled return page; check the authoritative booking status and the Stripe receipt first.
You retain card-issuer and statutory rights. ComePlay will not ask you to withdraw a good-faith card dispute, safety report, or Discord report.
5. Safety and emergency help
Leave an unsafe session first, block contact where useful, then use the issue flag and the private support intake. You may also report directly to Discord, a game platform, or law enforcement. See the Safety Policy for evidence and anti-retaliation rules.
ComePlay is not emergency dispatch or a crisis line. Call 911 for immediate danger. Call or text 988 in the United States for suicide or crisis support. Report suspected child sexual exploitation through Discord and the NCMEC CyberTipline; never upload the illegal content to ComePlay.
6. Verification review
For a verification error, send support the hosted provider session ID and a concise description. Never attach the identity document. See the Identity and Age Verification Notice. A confirmed under-18 result cannot be manually waived.
7. Privacy, copyright, accessibility, and legal notices
- Privacy questions and rights requests: use the authenticated private intake. See the Privacy Notice.
- DMCA notices: no designated public DMCA agent yet during early access. Follow the Copyright Policy.
- Accessibility barriers and accommodations: use the authenticated private intake. See the Accessibility Statement.
- Formal legal notices: no public legal-notice channel is designated yet during early access.
A public Discord post, a direct message to a Creator, or an ordinary issue flag is not a formal privacy, copyright, arbitration opt-out, subpoena, or legal notice. Live payments and creator payouts are not yet enabled.
8. Unauthorized recording or publication
If someone records, screenshots, streams, or publishes any part of a ComePlay session, leave or end the session if you need to, then use the private session-report form or Report an issue in the active Discord room. Choose Unauthorized recording or publication, then provide the booking ID, exact URL or platform, account name, date and time, and a short factual description. Preserve screenshots of the post, URL, account, and visible timestamps where lawful, but do not download, forward, or re-upload intimate or illegal material.
The affected Creator should also file a report with the host platform's privacy or safety team. ComePlay may preserve booking evidence, restrict the reported or otherwise responsible account, and support a valid privacy, impersonation, intimate-image, trademark, or copyright report. ComePlay cannot guarantee removal, will never use a false copyright claim to suppress an honest review, and cannot technically prevent every device-level capture.
9. Response expectations
During early access, ComePlay aims to acknowledge ordinary support and accessibility requests within five business days and urgent safety flags as soon as reasonably practical. These are service goals, not guaranteed response times. Provider outages, weekends, holidays, volume, and case complexity may add delay.
Questions, reports, or requests
Start at the ComePlay Help page. The current Discord session button creates a private owner-attention flag; it is not an emergency line or a complete legal, privacy, copyright, or payment claim by itself. Never put identity documents, card details, intimate media, or illegal content in Discord.
Open the ComePlay Discord (opens in a new tab)